ABSTRACT
This study aims to investigate the influence of students' knowledge, attitude, and behavioral intention on their behaviors during the COVID-19 pandemic. A survey study was designed using an online questionnaire involving 653 respondents from the first to final-year students at a Malaysian university. A CACQ-COV instrument was designed based on the Theory of Reasoned Action (TRA) model, comprising 67 items in four constructs: students' knowledge of the current pandemic, emotional engagement, behavioral intention, and behavioral action. The results show that the students learn most about the COVID-19 pandemic from the media and the internet platform;more than 50% of the students rated the television broadcast as the most trusted media. The mean scores of the students' knowledge about COVID-19 facts and symptoms;emotion, intention, and action are at high levels. In addition, knowledge, emotion, and behavioral intention have significantly influenced the students' behaviors and actions;it is noted that emotion has the greatest influence compared with knowledge and behavioral intention. The implication is that television broadcast should be the primary choice of media for carrying out future mass campaigns, in preference to social media, especially for announcing urgent matters and disseminating information related to the current issues.
ABSTRACT
To support current demanding customer need while adapting with new work norm after COVID-19 strike, digital services organizations need to redefine their strategy. They need to adopt CKM concept that can have an ability to flow information easily and smoothly between the organization and customer. On top of that, they can't afford any adoption failure, so they must ensure that their strategy is successfully implemented. However, there are lack of studies that come out with the CKM adoption and its enabling factors while delivering digital services. Hence, this research is aimed to identify factors to ensure organization' strategy can be implemented successfully, and thus service quality can be enhanced and simultaneously will increase customer satisfaction. Extracted findings from literature review and further verified by an interview with the digital services expert shows that there are eleven enabling factors that have a beneficial effect on CKM adoption to enhance organization's service quality. The factors were categorized into three perspectives which are technological, organizational, and human factors. © 2021 IEEE.
ABSTRACT
Small and Medium Enterprises (SMEs) make up the largest proportion of business players in Malaysia. With recent development related to the Covid-19 pandemic, SMEs have turned to e-commerce to sell their products and to make their business sustainable. This paper presents a study that explores the barriers associated with e-commerce implementation from SMEs' viewpoint. The study utilises semi-structured interviews to gather data from SMEs' respondents. The interview data were collected and analysed using Gioia method and thematic analysis. Based on the analysis, five main barriers have been identified i.e., poor e-commerce adoption, lack of knowledge, less values of learning, reliability problem, and convenience concern. The results provided an important insight into the barriers that need to be addressed in implementing e-commerce in SMEs setting. © 2021 IEEE.
ABSTRACT
Trust is considered one of the most important factors that affects e-commerce success. Due to significant role presented by trust, many studies have been conducted to understand the trust variable and its effect e-commerce platforms. Researchers have suggested several factors that may influence e-commerce trust. The Pandemic scenario currently faced by the world has led to many changes in consumers' perceptions towards e-commerce on a large scale. This study reviews more in-depth the customers' trust factors on e-commerce during the COVID-19 period. Hence, in this paper presents a review conducted on customers' trust factors for e-commerce from 2007 to 2019 includes information quality, customer awareness, perceived privacy, perceived security risk, and user interface quality factors. This review reveals influence of this factors on customer trust in using e-commerce during COVID-19 situation. © 2021 IEEE.